You can place orders for products identified as out of stock and that have the option of ordering.
No, you can order only one product, if that is your wish.
Despite all our verification efforts, it is sometimes possible that there is a stock out. In that case, our Customer Support team will contact you to communicate the breakage of the item(s) and refund the amount.
Once the invoice has been issued, it is not possible for us to change its data.
Transport costs vary depending on the country of destination and the weight of your order. See details in the shipping costs section, on the product sheet or in your shopping cart.
We ship orders to all destinations in the EU - European Union, and to several countries in the Rest of the World. There are some countries that, due to their geographical specificity, we still do not cover, which we regret in advance and we will make every effort to make our service as global as possible, so that we can reach you, wherever you are.
The express delivery companies we work with guarantee that your orders are treated with priority to any part of the world. Times may depend on the country to which they are destined, and may vary from 2 to 9 working days. You can track your order through the links that we will send you after your order has been dispatched, on the website of DHL or GLS, carrier companies.
When placing your order, you will receive an email with the necessary details to track the shipment of your order, which you can also view by accessing your account. You will also receive the order code and a link to access the DHL websites, with which you can track your order.
We work together with carriers to meet delivery deadlines. However, we cannot be held responsible for delays caused by factors external to Pata Negra.