Shipping policy

Shipping

After processing, your order will be delivered to a transport company that will do everything possible to ensure that it is delivery, as soon as possible, to the address you gave us, in complete security.
At the same time, you will receive an e-mail with the order code and other necessary information so that you can track the delivery of your order.

Delivery Information

Our deliveries are made during business hours from Monday to Friday and are guaranteed by DHL, GLS or DPD, with an Express service. In order to ensure prompt delivery, someone must be present to sign for the package.
In case of delivery difficulties, the carrier will contact you to arrange a second delivery, or will leave a postcard indicating how you can pick up your package.

Please be attentive of the sms and information you may receive from the shipping company.

Delivery time

DHL, GLS and DPD will do everything to have your order delivered in the shortest possible time. However, we cannot guarantee an exact number of days, but a safety interval so that you can have a rough estimate of when you can expect your order, in the most popular destinations and in the most well-known cities of those destinations. On average, we may be talking about intervals between 2 and 9 working days, depending on the geographical area and countries of destination.
There are destinations that, due to their geographical specificity, we do not yet cover, so we regret that we cannot meet your expectations. We promise to be brief to find efficient solutions so that we can reach you. See here, what are the expected delivery times.

Shipping Costs

To know the value of the shipping costs estimated for your order, simulate at the time of purchase in your shopping cart, as expenses associated with your order.
For orders over 50 kg, you should contact us to find the best solution for delivery.
There are destinations that, due to their geographical specificity, we do not yet cover, so we regret that we cannot meet your expectations.
We promise to be brief in finding efficient solutions so that we can reach you.

Insurance

All our shipments are covered by transport insurance and the value is already included in the shipping costs associated with your order.

Damaged Orders

Before shipment our products are carefully inspected and we take pride in the high quality standards that we guarantee.
However, it is the customer's right to check the quantity and condition of the goods upon delivery. If your order shows clear signs of damage or leakage, or you detect any deficiency or missing item, we ask you to refuse an order by asking the shipping company to return it with this indication.
You must alert or file a complaint with the shipping company, as well as inform Pure Brands within 7 days after delivery.
If the product is not in the best condition, you still have 7 days to inform Pure Brands, so that we can proceed to send a new shipment.

Perguntas Frequentes sobre Presunto Ibérico

O Presunto de Bolota é produzido com porcos pretos ibéricos criados em montanheira — animais que se alimentam livremente de bolota e ervas silvestres no montado durante a fase final do seu crescimento. Este processo confere uma gordura infiltrada e um aroma característico que distinguem esta categoria. O presunto de cura natural é produzido com porcos pretos ibéricos de qualidade mas sem o período de montanheira, resultando num sabor mais suave e num preço mais acessível. Ambos são curados no mínimo 24 meses na Pata Negra.

Grande Reserva designa os presuntos com um período de cura mais prolongado — peças seleccionadas que permanecem em câmaras de cura controladas além do mínimo de 24 meses, desenvolvendo uma concentração de sabor, textura e aroma superior. São as peças de topo de gama da Pata Negra, produzidas em quantidade limitada e seleccionadas individualmente pelos nossos mestres de cura.

Um Presunto Inteiro deve ser conservado à temperatura ambiente, num local fresco, seco e com boa ventilação — nunca no frigorífico. Depois de iniciado o corte, proteja a zona exposta com a própria gordura do presunto ou com um pano de algodão limpo. Recomendamos consumir a peça aberta no prazo de 2 a 3 meses para preservar as melhores características de sabor e textura. O suporte e a faca de presunto correctos fazem toda a diferença no corte e na experiência.

O Presunto em Perna Inteira é a opção tradicional — ideal para quem quer a experiência completa de cortar à mesa, com um rendimento maior e sabor que se vai intensificando à medida que a peça abre. O presunto fatiado Pata Negra é cortado à mão a partir de peças seleccionadas e embalado em atmosfera protegida, pronto a servir de imediato — ideal para tábuas de charcutaria, presentes ou momentos espontâneos. Ambos partem da mesma matéria-prima de qualidade.

Todos os presuntos Pata Negra são entregues em 24/48h em Portugal continental. As encomendas são preparadas e expedidas de forma a garantir que o produto chega em perfeitas condições. Para presuntos em perna inteira, a embalagem é reforçada para proteger a peça durante o transporte. Para os Açores, Madeira e envios internacionais, consulte as condições específicas no momento da encomenda.

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